Fakturky Client Area Terms and Conditions
Draft for approval. The effective date will be set after approval.
1. Provider and scope
These terms apply to the Fakturky Client Area at fakturky.online. The provider is Cony Group s. r. o., company registration number 53 667 247, Žižkova 6, 040 01 Košice – Juh, Slovakia. Contact: conygroup@conygroup.eu.
Fakturky supports business partner records, invoices, quotes, orders, work statements, delivery notes and payment records. The chosen plan or individual agreement defines the scope of service.
2. Prices and individually agreed services
Published plan prices apply when clients process their own documents and records. Clients may ask Cony Group s. r. o. to provide bookkeeping or related services. The parties agree the scope, timetable and price individually based on a quote.
3. Orders, pro forma invoices and payment
The client selects a plan and billing period. Pricing and payment terms are provided before the order is confirmed. The due date and payment details appear on the pro forma invoice.
4. Overdue pro forma invoices and read-only access
If the client does not pay the full pro forma invoice within 14 calendar days after the due date, access to the affected services may be restricted to read-only mode from day 15. Full access resumes once payment is made in full.
Clients can sign in and view existing records within their permissions. Creating, editing and deleting records, printing, downloads, exports, API synchronization, and sending documents or electronic submissions are disabled in this mode. Statutory rights to obtain data remain in effect.
5. Peppol and electronic invoicing
Depending on the plan and available integration, clients can prepare structured XML e-invoices, check mandatory data and view available delivery statuses. Sending and receiving through Peppol requires an active connection to a delivery service provider and the appropriate participant identifier.
Bookkeeping, payroll, reports for the Slovak Social Insurance Agency, and reports or tax returns for the Slovak Financial Administration are agreed separately. Filing on a client’s behalf depends on the agreed scope, available integration and the required authorization or power of attorney.
6. Accounts and data
Clients protect their credentials, grant access only to authorized people and are responsible for the accuracy of the data and outputs they process themselves. On termination, the parties agree how to hand over records and outputs, taking statutory rights and retention obligations into account.
7. Complaints and consumer rights
Send a complaint or a request for redress to conygroup@conygroup.eu. Include the affected service, order and a description of the issue. Statutory consumer rights, including any right of withdrawal and access to alternative dispute resolution, remain in effect.